Refund Policy And Cancel
Merchant business' return and cancellation policy must be made
available to customers on website and they have to agree to its
terms during the order process. Customers have to click on an
"Accept" or "Agree" for return and cancellation button before
submitting their payment information. Then, once the order has
been submitted, policy can be sent to customers with the order
confirmation email.
Cancellation Policy
Indiape.Ind.in believes in helping its customers as far as
possible, and has therefore a liberal cancellation policy. Under
this policy:
• Cancellations will be considered only if the request is made
within 72 hours of placing an order. However, the cancellation
request will not be entertained if the orders have been
communicated to the vendors/merchants and they have initiated the
process of shipping them.
• There is no cancellation of orders placed under the Same Day
Delivery category.
• No cancellations are entertained for those products that the
Indiape.Ind.in marketing team has obtained on special
occasions like Pongal, Diwali, and Valentine’s Day etc. These are
limited occasion offers and therefore cancellations are not
possible.
• Indiape.Ind.in does not accept cancellation requests for
perishable items like flowers, eatables etc. However,
refund/replacement can be made if the customer establishes that
the quality of product delivered is not good.
• In case of receipt of damaged or defective consumer durable
items and non durable items like mobile phones, mixer grinder,
calculator etc, please report the same to our Customer Service
team. The request will, however, be entertained once the merchant
has checked and determined the same at his own end. This should be
reported within 21 days of receipt of the products. For books,
VCDs, DVDs, software products, the matter should be reported
within 5 days.
• In case you feel that the product received is not as shown on
the site or as per your expectations, you must bring it to the
notice of our customer service within 24 hours of receiving the
product. The Customer Service Team after looking into your
complaint will take an appropriate decision.
• In case of complaints regarding products that come with a
warranty from manufacturers, please refer the issue to them.
Refund Policy
When you buy our products/services, your purchase is covered by
our 30-day money-back guarantee. If you are, for any reason, not
entirely happy with your purchase, we will cheerfully issue a full
refund.
We develop and sell software that we use ourselves every day and
have thousands of satisfied customers worldwide, and our support
is second to none. That is why we can afford to back our products
with this special guarantee. To request a refund, simply contact
us with your purchase details within ninety (90) days of your
purchase. Please include your order number (sent to you via email
after ordering) and optionally tell us why you’re requesting a
refund – we take customer feedback very seriously and use it to
constantly improve our products and quality of service.
Refunds are not being provided for services delivered in full such
as installation service and provided knowledge base hosting
service. Refunds are being processed within 21 days period.